Global Textile Value Chain

Privacy Policy

Learn how THETVC.COM collects, uses, stores, discloses, and protects personal and business information.

Effective Date: September 2026 | Last Updated: October 2026

1. Introduction

GTVC SOURCING HUB SERVICES FZCO (“The TVC,” “we,” “our,” or “us”) operates THETVC.COM, a B2B global textile marketplace connecting buyers, vendors, manufacturers, suppliers, and other participants in the textile industry.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal and business information when you access our website, mobile applications, and related services.

By using our platform, you acknowledge this Privacy Policy. Where consent is legally required, we will obtain it separately as applicable.

2. Information We Collect

Depending on how you use our platform, we may collect the following categories of information:

2.1 Account and Contact Information

• Name, email address, phone number, login credentials, and account identifiers.
• Information submitted during registration, verification, and account management.

2.2 Business and Marketplace Information

• Company name, business contact details, business profile, and relevant verification information.
• Product descriptions, catalogues, textile specifications, product images, and swatch photographs uploaded by vendors.
• Inquiries, quotations, messages, and communications exchanged between buyers and vendors.

Business and product information may be displayed to other authorised marketplace users according to the platform's features and your account settings.

2.3 Technical and Usage Information

We may process technical information such as IP address, device and operating-system details, application version, diagnostic logs, and platform usage information where collected by our systems or service providers.

2.4 Payment Information

Payments may be processed by third-party payment service providers. We do not intentionally store complete payment-card details on our own systems. Payment processors may collect and process payment information under their own privacy policies.

3. How We Use Information

We use information, where applicable, to:

• Create, authenticate, and manage user accounts.
• Verify users and business profiles.
• Display product listings and facilitate buyer-vendor interactions.
• Deliver inquiries, messages, notifications, and customer support.
• Process transactions through authorised payment providers.
• Maintain platform security, prevent fraud, and investigate misuse.
• Diagnose technical problems and improve platform performance.
• Send service-related communications and, where permitted, marketing communications.
• Meet applicable legal, regulatory, and contractual obligations.

We do not sell personal information to third-party advertisers for their own marketing purposes.

4. Mobile Application Permissions

The TVC mobile application may request the following permissions, depending on the features you use:

• Camera: To capture product images, textile samples, or swatch photographs.
• Photos and file access: To select and upload product images, swatch photographs, and other supported files.
• Notifications: To deliver relevant inquiry, chat, account, and service alerts.

You may manage permissions through your device settings. Disabling a permission may limit the related feature but should not affect unrelated features.

The application will access these resources for the purposes described above and subject to the permissions granted by you.

5. Cookies and Similar Technologies

Our website may use cookies or similar technologies to maintain sessions, support essential functionality, remember preferences, protect accounts, and understand website performance.

Where required, we will request consent for non-essential cookies or similar technologies. You may manage available cookie settings through your browser or our consent controls, where provided.

6. Data Sharing and Third-Party Services

We may disclose relevant information to:

• Service providers: Hosting, cloud infrastructure, email delivery, customer support, security, and technical maintenance providers.
• Payment processors: Providers that process payments and related transaction information.
• Marketplace participants: Buyers and vendors, as necessary to facilitate product listings, inquiries, quotations, and business communications.
• Professional advisers and authorities: Where disclosure is necessary for legal compliance, the establishment or defence of legal claims, or the protection of rights and safety.
• Business successors: Where a merger, acquisition, restructuring, or transfer of business assets occurs, subject to applicable legal requirements.

We do not authorise service providers to use personal information for purposes incompatible with the services they provide to us.

The actual third-party services used by the website and mobile application should be identified in the relevant disclosures where required.

7. Data Storage, Security, and International Transfers

We use reasonable technical and organisational measures designed to protect information against unauthorised access, alteration, disclosure, loss, and misuse.

These measures may include access controls, secure transmission protocols, authentication safeguards, and other protections appropriate to the systems involved.

No method of electronic transmission or storage can be guaranteed to be completely secure.

Because The TVC serves an international business marketplace, information may be processed or stored in countries other than the country in which it was collected. Where applicable, we will implement appropriate safeguards for international transfers in accordance with relevant data protection laws.

8. Data Retention and Deletion

We retain personal and business information only for as long as reasonably necessary for the purposes described in this policy, including account operation, marketplace services, dispute resolution, security, and applicable legal obligations.

Retention periods may differ depending on the type of information and the reason it is held.

When information is no longer required, we will delete it or take appropriate steps to anonymise it, subject to applicable legal obligations and legitimate retention requirements.

Deleting an account may not immediately remove information that must be retained for legal compliance, financial records, fraud prevention, dispute resolution, or the protection of legitimate rights.

9. Your Privacy Rights and Choices

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Object to or request restrictions on certain processing activities.
• Withdraw consent where processing relies on consent.
• Opt out of non-essential marketing communications.
• Request a copy of your information where a portability right applies.
• Lodge a complaint with the relevant data protection authority.

To exercise an applicable right, contact us using the details provided in the Contact Information section below. We may need to verify your identity before processing a request.

10. Account Deletion

Users can initiate account deletion through the mobile application, where available, by navigating to:

Profile → Settings → Delete Account

Users may also request account deletion by emailing support@thetvc.com.

We aim to process verified deletion requests within 7 working days, subject to applicable legal requirements and necessary verification.

Where applicable, account deletion will result in the deletion or deactivation of associated personal information, subject to legal retention obligations, dispute-related requirements, and other permitted exceptions.

We will explain any material limitations on deletion where applicable.

11. Children's Privacy

The TVC is a business-to-business marketplace intended for business users and is not designed to target children.

We do not knowingly collect personal information from children in violation of applicable law. If we become aware that such information has been collected unlawfully, we will take appropriate steps to address it.

12. Third-Party Websites and Services

Our platform may contain links to external websites, payment providers, or other third-party services. Their privacy practices are governed by their own policies.

We encourage users to review the privacy policies of those third parties before providing information to them.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business operations, or legal requirements.

The revised policy will be published on this page with an updated “Last Updated” date. Where required by law, we will provide notice of material changes and obtain consent where applicable.

14. Contact Information

For privacy questions, data access requests, corrections, or account deletion requests, please contact:

This Privacy Policy applies to THETVC.COM and the associated services operated by GTVC SOURCING HUB SERVICES FZCO, subject to any additional notices provided for specific services or features.