Global Textile Value Chain

Terms and Conditions

Terms governing the use of THETVC.COM by buyers, vendors, manufacturers, suppliers, and other marketplace participants.

Effective Date: September 2026 | Last Updated: October 2026

1. Marketplace Nature and Intermediary Role

THETVC.COM (“The TVC,” “we,” “our,” or “us”) operates as a B2B marketplace connecting buyers, vendors, manufacturers, suppliers, and other participants in the textile industry.

The platform facilitates product discovery, business inquiries, and communication between buyers and vendors. Unless expressly stated otherwise in a separate written agreement, The TVC does not act as a party to commercial transactions between buyers and vendors and does not process or collect payments on their behalf.

The TVC charges fees for applicable listing, subscription, and inquiry-based plans. We do not charge commissions on commercial transactions between buyers and vendors unless expressly agreed in writing.

Buyers and vendors are responsible for negotiating and completing their commercial transactions directly with each other.

2. Due Diligence and Verification

Buyers and vendors are responsible for conducting appropriate due diligence before entering into any commercial transaction.

This includes verifying the identity, credentials, business registration, product specifications, sample quality, pricing, delivery schedules, payment terms, certifications, and other relevant details of the other party.

Any verification performed by The TVC is limited to the checks expressly undertaken by the platform. Verification does not guarantee the authenticity, reliability, financial standing, product quality, or performance of any buyer or vendor.

Commercial agreements, purchase orders, delivery arrangements, and other transaction-related commitments are the responsibility of the relevant trading parties.

3. Buyer and Vendor Accounts

Users must provide accurate, complete, and current information during registration and keep their account information updated.

Users who wish to operate as both buyers and vendors must register using separate, unique email addresses where required by the platform. Separate accounts may have distinct login credentials, authentication tokens, permissions, and dashboards.

Users are responsible for maintaining the confidentiality of their login credentials and for activities conducted through their accounts. Suspected unauthorised access must be reported promptly to The TVC support team.

Users must not impersonate another person or business, provide misleading registration information, or create accounts for fraudulent purposes.

4. Subscription Plans, Duration, and Renewals

Vendors may upload product lots, listings, or other marketplace content according to the limits and features of their purchased subscription plans.

Unless a specific plan expressly states otherwise, subscription validity is 365 days from the date of activation.

The applicable plan determines the permitted listing quantity, features, visibility benefits, and other entitlements. Users should review the plan description before purchasing.

Subscription activation and access are subject to successful payment and any applicable verification requirements.

Renewal terms, pricing, and any automatic-renewal arrangements, where offered, will be disclosed at the time of purchase or renewal. Users are responsible for renewing subscriptions if they wish to continue using paid features after expiry.

Subscriptions are generally non-refundable once activated, except where a refund is required by applicable law or expressly approved under The TVC's applicable refund policy or a written agreement.

The TVC may modify subscription offerings and pricing prospectively, subject to applicable law and any existing contractual commitments.

5. Subscription Payments, Taxes, and Billing

Users must pay the applicable subscription or listing fees displayed at the time of purchase.

Any applicable taxes, transaction charges, or additional fees will be disclosed where required. Users are responsible for providing accurate billing information and completing payments through the payment methods made available by The TVC.

Access to paid features may be delayed, restricted, or suspended if payment fails, is reversed, or remains outstanding, subject to applicable law and the relevant subscription terms.

Fees paid to The TVC relate to platform services and are separate from payments made directly between buyers and vendors for goods, shipping, or other commercial arrangements.

6. Content Ownership, Accuracy, and Intellectual Property

Vendors are responsible for ensuring that all product listings, photographs, descriptions, specifications, trademarks, logos, and other uploaded materials are accurate and that they own or have permission to use and publish such content.

Users must not upload content that infringes another person's copyright, trademark, privacy, or other legal rights, or that is unlawful, misleading, fraudulent, or deceptive.

By uploading content, users grant The TVC a non-exclusive permission to host, reproduce, display, and distribute that content as reasonably necessary to operate, promote, and provide the marketplace services, subject to applicable law and the user's rights.

Users retain ownership of their content, subject to the rights granted under these Terms.

The TVC may remove, restrict, or disable access to content that appears to violate these Terms, applicable law, or third-party rights.

Users may report suspected infringement or unauthorised use by contacting support@thetvc.com with relevant details and supporting evidence.

7. Listing Visibility and Neutral Platform Policy

The TVC aims to provide a fair marketplace experience for buyers and vendors.

Listings may be displayed or ordered according to factors such as product category, search relevance, listing completeness, user-selected filters, subscription plan benefits, and other operational criteria.

Where paid plans influence listing visibility or promotional placement, The TVC may identify those benefits in the applicable plan descriptions.

The TVC does not guarantee a particular ranking, number of inquiries, sales volume, conversion rate, or commercial outcome from any listing or subscription.

The TVC may modify search, categorisation, and display mechanisms to improve the platform, subject to applicable law and contractual commitments.

8. User Conduct, Prohibited Activities, and Account Safety

Users must use the platform lawfully and respectfully. The following activities are prohibited:

• Providing false, misleading, or fraudulent business information.
• Posting counterfeit, unauthorised, deceptive, or infringing product listings.
• Misusing contact details or confidential business information obtained through the platform.
• Sending spam, abusive messages, unsolicited communications, or misleading inquiries.
• Attempting to access another user's account or interfere with platform security.
• Uploading malicious software or engaging in unauthorised data collection.
• Circumventing subscription limits or using the platform for unlawful activities.

The TVC may investigate reported violations and take proportionate action, including content removal, restriction of features, suspension, or account termination.

Where appropriate, users may be given notice of the action and an opportunity to respond or appeal. Immediate temporary restrictions may be applied when reasonably necessary to protect users, investigate suspected fraud, preserve security, or comply with legal requirements.

Refund eligibility following suspension or termination will be assessed under the applicable subscription terms, refund policy, and relevant law. No refund will be denied where applicable law requires otherwise.

9. App Permissions, Privacy, and Account Deletion

The TVC mobile application may request Camera and Photos or file access to enable users to capture or upload product images and swatch photographs. Push Notifications may be used for relevant inquiry, chat, and account alerts.

Users can manage available permissions through their device settings. Disabling a permission may limit the corresponding feature.

The collection, use, sharing, retention, and protection of personal information are explained in our Privacy Policy.

Where account deletion is available in the mobile application, users may initiate deletion through:

Profile → Settings → Delete Account

Users may also request account deletion by emailing support@thetvc.com. Requests will be handled in accordance with the Privacy Policy, applicable legal obligations, and relevant retention requirements.

10. Commercial Transactions and Buyer-Vendor Disputes

Buyers and vendors are solely responsible for their commercial dealings, including negotiations, quotations, purchase orders, product quality, samples, pricing, taxes, shipping, delivery, returns, warranties, payment arrangements, and contractual commitments.

The TVC does not guarantee that a buyer will purchase a product or that a vendor will fulfil an order.

Any dispute concerning a transaction between a buyer and vendor should ordinarily be resolved directly between the parties under their applicable agreement and the law.

The TVC may, at its discretion, assist with communication or provide relevant platform records where appropriate and legally permitted. Such assistance does not make The TVC a party to the transaction or require it to resolve every commercial dispute.

Nothing in these Terms excludes any responsibility that The TVC cannot lawfully exclude.

11. Platform Availability and Technical Issues

The TVC aims to maintain reliable platform access but does not guarantee uninterrupted or error-free operation.

Access may occasionally be affected by maintenance, updates, network failures, security incidents, third-party service interruptions, or circumstances beyond our reasonable control.

We may update, modify, suspend, or discontinue platform features where reasonably necessary for maintenance, security, operational improvements, or legal compliance. Where practicable, we will endeavour to provide advance notice of significant planned interruptions or changes affecting paid services, subject to applicable law and contractual obligations.

12. Limitation of Liability

To the extent permitted by applicable law, The TVC is not responsible for the independent conduct of buyers or vendors, the accuracy of user-submitted listings, the quality or authenticity of products, delivery failures, or disputes arising directly from transactions between users.

The TVC does not guarantee sales, business leads, customer responses, profits, or any particular commercial result.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any other liability that cannot lawfully be excluded or limited. Any permitted limitation of liability will be interpreted subject to applicable law and any separate written agreement.

13. Changes to These Terms

The TVC may revise these Terms to reflect changes in the platform, subscription plans, business operations, or applicable legal requirements.

The updated Terms will be published on this page with a revised “Last Updated” date. Where required by law, users will be notified of material changes and asked to provide consent where applicable. Continued use of the platform after revised Terms become effective will be subject to applicable law and any consent requirements.

14. Governing Law and Jurisdiction

These Terms shall be interpreted in accordance with applicable law and the governing-law provisions agreed with the user.

The TVC's operating entity is GTVC SOURCING HUB SERVICES FZCO, with a business address in Dubai, United Arab Emirates. The company should confirm the appropriate governing law and exclusive jurisdiction clause for its legal structure, business operations, and customer contracts before publication.

Any dispute will be submitted to the courts or dispute-resolution forum having jurisdiction under the valid governing-law and jurisdiction provisions applicable to the relevant agreement. Nothing in this section removes any mandatory rights or protections that applicable law grants to a user.

15. Contact Information and Executive Support

For questions about these Terms, subscriptions, accounts, listings, or platform services, please contact:

By registering for or using THETVC.COM, users agree to comply with these Terms and Conditions, subject to applicable law and any separate written agreement governing specific services.

Global Textile Value Chain

Privacy Policy

Learn how THETVC.COM collects, uses, stores, discloses, and protects personal and business information.

Effective Date: September 2026 | Last Updated: October 2026

1. Introduction

GTVC SOURCING HUB SERVICES FZCO (“The TVC,” “we,” “our,” or “us”) operates THETVC.COM, a B2B global textile marketplace connecting buyers, vendors, manufacturers, suppliers, and other participants in the textile industry.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal and business information when you access our website, mobile applications, and related services.

By using our platform, you acknowledge this Privacy Policy. Where consent is legally required, we will obtain it separately as applicable.

2. Information We Collect

Depending on how you use our platform, we may collect the following categories of information:

2.1 Account and Contact Information

• Name, email address, phone number, login credentials, and account identifiers.
• Information submitted during registration, verification, and account management.

2.2 Business and Marketplace Information

• Company name, business contact details, business profile, and relevant verification information.
• Product descriptions, catalogues, textile specifications, product images, and swatch photographs uploaded by vendors.
• Inquiries, quotations, messages, and communications exchanged between buyers and vendors.

Business and product information may be displayed to other authorised marketplace users according to the platform's features and your account settings.

2.3 Technical and Usage Information

We may process technical information such as IP address, device and operating-system details, application version, diagnostic logs, and platform usage information where collected by our systems or service providers.

2.4 Payment Information

Payments may be processed by third-party payment service providers. We do not intentionally store complete payment-card details on our own systems. Payment processors may collect and process payment information under their own privacy policies.

3. How We Use Information

We use information, where applicable, to:

• Create, authenticate, and manage user accounts.
• Verify users and business profiles.
• Display product listings and facilitate buyer-vendor interactions.
• Deliver inquiries, messages, notifications, and customer support.
• Process transactions through authorised payment providers.
• Maintain platform security, prevent fraud, and investigate misuse.
• Diagnose technical problems and improve platform performance.
• Send service-related communications and, where permitted, marketing communications.
• Meet applicable legal, regulatory, and contractual obligations.

We do not sell personal information to third-party advertisers for their own marketing purposes.

4. Mobile Application Permissions

The TVC mobile application may request the following permissions, depending on the features you use:

• Camera: To capture product images, textile samples, or swatch photographs.
• Photos and file access: To select and upload product images, swatch photographs, and other supported files.
• Notifications: To deliver relevant inquiry, chat, account, and service alerts.

You may manage permissions through your device settings. Disabling a permission may limit the related feature but should not affect unrelated features.

The application will access these resources for the purposes described above and subject to the permissions granted by you.

5. Cookies and Similar Technologies

Our website may use cookies or similar technologies to maintain sessions, support essential functionality, remember preferences, protect accounts, and understand website performance.

Where required, we will request consent for non-essential cookies or similar technologies. You may manage available cookie settings through your browser or our consent controls, where provided.

6. Data Sharing and Third-Party Services

We may disclose relevant information to:

• Service providers: Hosting, cloud infrastructure, email delivery, customer support, security, and technical maintenance providers.
• Payment processors: Providers that process payments and related transaction information.
• Marketplace participants: Buyers and vendors, as necessary to facilitate product listings, inquiries, quotations, and business communications.
• Professional advisers and authorities: Where disclosure is necessary for legal compliance, the establishment or defence of legal claims, or the protection of rights and safety.
• Business successors: Where a merger, acquisition, restructuring, or transfer of business assets occurs, subject to applicable legal requirements.

We do not authorise service providers to use personal information for purposes incompatible with the services they provide to us.

The actual third-party services used by the website and mobile application should be identified in the relevant disclosures where required.

7. Data Storage, Security, and International Transfers

We use reasonable technical and organisational measures designed to protect information against unauthorised access, alteration, disclosure, loss, and misuse.

These measures may include access controls, secure transmission protocols, authentication safeguards, and other protections appropriate to the systems involved.

No method of electronic transmission or storage can be guaranteed to be completely secure.

Because The TVC serves an international business marketplace, information may be processed or stored in countries other than the country in which it was collected. Where applicable, we will implement appropriate safeguards for international transfers in accordance with relevant data protection laws.

8. Data Retention and Deletion

We retain personal and business information only for as long as reasonably necessary for the purposes described in this policy, including account operation, marketplace services, dispute resolution, security, and applicable legal obligations.

Retention periods may differ depending on the type of information and the reason it is held.

When information is no longer required, we will delete it or take appropriate steps to anonymise it, subject to applicable legal obligations and legitimate retention requirements.

Deleting an account may not immediately remove information that must be retained for legal compliance, financial records, fraud prevention, dispute resolution, or the protection of legitimate rights.

9. Your Privacy Rights and Choices

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Object to or request restrictions on certain processing activities.
• Withdraw consent where processing relies on consent.
• Opt out of non-essential marketing communications.
• Request a copy of your information where a portability right applies.
• Lodge a complaint with the relevant data protection authority.

To exercise an applicable right, contact us using the details provided in the Contact Information section below. We may need to verify your identity before processing a request.

10. Account Deletion

Users can initiate account deletion through the mobile application, where available, by navigating to:

Profile → Settings → Delete Account

Users may also request account deletion by emailing support@thetvc.com.

We aim to process verified deletion requests within 7 working days, subject to applicable legal requirements and necessary verification.

Where applicable, account deletion will result in the deletion or deactivation of associated personal information, subject to legal retention obligations, dispute-related requirements, and other permitted exceptions.

We will explain any material limitations on deletion where applicable.

11. Children's Privacy

The TVC is a business-to-business marketplace intended for business users and is not designed to target children.

We do not knowingly collect personal information from children in violation of applicable law. If we become aware that such information has been collected unlawfully, we will take appropriate steps to address it.

12. Third-Party Websites and Services

Our platform may contain links to external websites, payment providers, or other third-party services. Their privacy practices are governed by their own policies.

We encourage users to review the privacy policies of those third parties before providing information to them.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business operations, or legal requirements.

The revised policy will be published on this page with an updated “Last Updated” date. Where required by law, we will provide notice of material changes and obtain consent where applicable.

14. Contact Information

For privacy questions, data access requests, corrections, or account deletion requests, please contact:

This Privacy Policy applies to THETVC.COM and the associated services operated by GTVC SOURCING HUB SERVICES FZCO, subject to any additional notices provided for specific services or features.